Customer Success Analyst Test

Candidates Assessed

12456+

Organizations Served

112+

Our Customer Success Analyst test is the ideal pre-employment assessment for recruiters and hriing managers to assess and hire Customer Success Analyst. The test has helped many enterprises to hire the best talent and reduce hiring time by 40%

Test Summary

Customer Success Analyst skills test helps to screen the candidates who possess traits as follows:

Strong knowledge of customer services and assitance towards the client
Good experience with handling excel charts for communication and various processes
Knowledge of customer focus strategies in customer success analysis
Effective experience of writing and speaking skills through AI-Evaluation assessments

Test Duration: 45 minutes

No. of Questions: 27

Level of Expertise: Entry/Mid/Senior

Useful for hiring

Customer Success Analyst
Customer Success Operations Analyst
Sr. Business Analyst (Customer Success)

Topics Covered

Customer Focus

Our Customer Success Analyst test contains questions to check if a candidate understands customer focus

Customer Service

The test also lets you check candidate's capability of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance

Excel Chart

Customer Success Analyst test evalautes candidate's knowledge fo Excel to communicate data graphically

Verbal Skills

iMocha's skills test assesses candidate's spoken and written business English skills. It helps recruiters and hiring managers accurately evaluate candidates' proficiency in spoken and written English.

Sample Questions

Choose from our 100,000+ question library or add your own questions to make powerful custom tests

Question types:

Multiple Option

Topic:

Brilliant Customer Service - Quiz 2: Face-to-face with our customers (Specialist)

Difficulty:

Medium

Q 1. You work in an IT firm as a specialist engineer. You are extremely shy and cannot maintain eye contact with your clients. Why is it important to have an eye contact with your client?

Eye contact is important because it indicates your confidence level.

Eye contact maintains the flow of communication and helps you gauge the other person's response.

Eye contact is the window to your soul.

Eye contact will convince your customers better.

Question types:

Multiple Option

Topic:

Excel charts

Difficulty:

Medium

Q 2. You are given the sales and transaction figures for each month.

Table image

You want to present the data in a column chart, wherein the two clusters of columns are "sales" and "transactions." Under each cluster, the columns will represent one month. What is the correct procedure for this?

Select Data Range > Insert Column Chart or Bar Chart > 2-D Column

Select Data Range > Insert Column Chart or Bar Chart > 2-D Column. Go to Chart Design > Switch Row and Column

Select Data Range > Insert Column Chart or Bar Chart > 2-D Chart. Go to Chart Layout > Reverse Row and Column

You have to change the data source format to create this type of chart; the task cannot be performed using this layout

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Trusted By

“When hiring Business Analysts, I had to assess the applicants on their logical reasoning & aptitude. However, assessing a large pool of candidates & acquiring unbiased results without any human hustle is difficult without an automated solution. With iMocha, I was able to filter more than 500 candidates within a short span of time.”