Online Telephone Etiquette Test

Candidates Assessed

25612+

Organizations Served

120+

iMocha’s telephone etiquette test is the ideal pre-hire test for recruiters and hiring managers to assess candidates objectively. This test is useful for hiring Telephone Operator, Workplace Receptionist, and Telephone etiquette Consultant. Our telephone etiquette assessment test helps to reduce hiring cost by 40% and increase interview-to-selection ratio by 62%.

About Online Telephone Etiquette Test

Telephone etiquette involves the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

Telephone etiquette skill test helps to hire managers and recruiters to find the best suitable candidate by assessing communication skills over a telephone or a mobile phone. Telephone etiquette test questions are designed & validated by Subject Matter Experts (SME) to assess and hire a telephone worker as per the industry standards.

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Test Summary

Telephone Etiquette skill test helps to screen the candidates who possess traits as follows:

Good listening skills and politeness
Charismatic, Creative and have a strong sense of humor
Good communication skills
Good people and social skills

Telephone etiquette test contains the latest & quality set of scenario-based questions to assess the operating experience of the candidate. Telephone etiquette test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, Logic Box (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc.

Test Duration: 15 minutes

No. of Questions: 10

Level of Expertise: Entry/Mid/Expert

Useful for hiring

Telephone Operator
Workplace Receptionist
Telephone etiquette Consultant

Topics Covered

Telephone etiquette

iMocha’s online telephone etiquette test helps recruiters and hiring managers to evaluate candidate’s understanding about communication rules or etiquette for telephonic conversation

Sample Report

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You can customize this test by

Setting difficulty level of test

Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

Combining multiple skills into one test

Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.

Adding your own questions to the test

Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.

Requesting a tailor-made test

Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

Related Skills

AI-EnglishPro Test

Trusted By

Pedro Furtado, Capacity Manager, Altran-Portugal

“Finding quality talent is a challenge more so when you consider the sheer number of resumes we get each year. To top this, the time we spent on our recruitment process was humongous. iMocha helped us to cut down on our candidate filtration time by 40 %, making it our preferred assessment tool.”