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CRM Basics Test sample questions CRM Basics Test sample questions

CRM Basics Test

Topics covered

  • Relationship management 
  • Customer service
  • Telephone Etiquette
  • Retention skills
  • Time management skills and troubleshooting
  • Test Duration: 25 minutes
  • No. of Questions: 15
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    Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

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“Thanks to Customer Success Team of iMocha, they have shared the best practices of quick test creation & also helped us in training all our recruiters for various functionalities of the tool. Now my team of 25 recruiters has adopted this measure & it has done wonders for our clients.”

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“We are very excited about the AI EnglishPro. Assessing Business English is always a challenge with simple grammar assessments and in-person interviews. We have been using the beta version of the business English proficiency test and are quite impressed with its ability to accurately evaluate the English proficiency skills using AI. We look forward to using it for all our future hires.”

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About CRM Basics Test

A CRM (Customer Relationship Management) is an area that helps you to focus on your organization’s relationships with individual people including customers, service users, colleagues, or suppliers. CRM normally deals with data analysis about customers' history with a company that involves business relationships with customers, mostly focusing on holding customers and driving their growth in sales.  


CRM basics test helps recruiters & hiring managers to assess candidate’s customer relationship management skills. CRM competency test is designed by experienced subject matter experts (SMEs) to evaluate and hire CRM Manager as per the industry standards.
 
CRM interview test helps to screen the candidates who possess traits as follows:   

  • Experience in handling customers and solving customer issues
  • Knowledge of analyzing the requirements and building customer relations
  • Understanding of business ethics, time management, and etiquette 
  • Experience and knowledge of marketing and sales to some extent
  • Excellent listening skills and interpersonal skills
 
CRM basics test is designed considering EEOC guidelines; it will help you to assess & hire diverse talent without any bias. With role-based access control, you can now maintain security within your account by providing access to each user based on their established role. Moreover, with the help of our advanced cheating prevention tools, you can allow candidates to take the test from anywhere in the comfort of their time zone.
 
CRM competency test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, LogicBox (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc. 

This CRM Basics Test is useful for hiring

  • CRM Manager
  • CRM Consultant
  • CRM Functional Consultant 
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